Frequently Asked Questions

Q - Where in the Genesis student registration does it let me create a username and password to save my work?

A -  Forward to the last page in the Genesis Registration, where you will see a prompt at the bottom to create a username and password. This will allow you to go back into the registration to complete your work and upload documents at a later date or time.

Q - Who can I contact with questions?

A - Please send your questions or concerns to

Q - I have a username and password for the Genesis Parent Portal.  Can I use it for the registration I am working on for my new registration? 

A - No. The Genesis Parent Portal and Genesis Registration programs are mutually exclusive.
You will need a different username and password for each. The Registration program is only for a new registration. The Parent Portal program is for access to your child's portal once they become a student.

Q - What Grade code do I select for a Kindergarten Registration?

A - KF

Q - When I try to upload a document, it prompts "File is too large".  How can I fix that so that I can upload the document?

A - After you download your form on your computer, go to "File", then "Save as Other" and select "Reduced Size PDF". This will shrink the file and make the document smaller, allowing you to upload it.

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